**Refund & Return Policy**

We want you to love your Little Joss purchase. If for any reason you are not completely satisfied, we are here to help.

**Return Eligibility**

You may return unused, unworn items in their original packaging within 30 days of the delivery date. Hair ties, bracelets, and ornaments must be in resalable condition with all tags and protective materials intact.

We reserve the right to refuse returns that show signs of wear, damage, or alteration.

**Non-Returnable Items**

The following items cannot be returned:

- Items that have been worn, washed, or damaged by the customer.
- Customized or personalized pieces.
- Items returned after the 30-day window.
- Final sale or clearance items marked as non-returnable at the time of purchase.

**How to Initiate a Return**

To start a return, please contact us at littlejoss@outlook.com with your order number and reason for return. We will provide you with a return authorization and instructions for sending your item back.

Returns sent without prior authorization may not be processed.

**Return Shipping Costs**

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

**Refunds**

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5 to 10 business days.

Shipping charges from the original order are non-refundable unless the return is due to our error or a defective item.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

**Damaged or Incorrect Items**

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at littlejoss@outlook.com. Provide your order number, a description of the issue, and clear photos showing the damage or discrepancy. We will arrange a replacement or full refund at no cost to you, including return shipping if applicable.

**Exchanges**

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order separately.

**Late or Missing Refunds**

If you have not received your refund after the timeframes stated above, first check with your bank or credit card company. If the issue persists, contact us at littlejoss@outlook.com and we will investigate promptly.

**Contact Us**

For any questions regarding returns or refunds, please reach out to littlejoss@outlook.com. We are happy to assist.

*Effective date: August 6, 2026*