**Shipping & Handling**

We aim to get your Little Joss order to you as quickly and safely as possible. Please review the information below for details on our shipping process, timeframes, and costs.

**Processing Time**

All orders are processed and prepared for shipment within 1 to 3 business days after order confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

**Shipping Destinations**

We currently ship to addresses within the United States and select international destinations. If your country is not available at checkout, please contact us at littlejoss@outlook.com and we will do our best to accommodate your request.

**Shipping Methods and Estimated Delivery Times**

Delivery timeframes are estimated from the date of dispatch and do not include processing time.

- Standard Shipping (Domestic): 3 to 7 business days
- Expedited Shipping (Domestic): 2 to 4 business days
- International Shipping: 7 to 21 business days, depending on destination and customs processing

Please note that these are estimates only. We are not responsible for delays caused by carriers, weather conditions, customs clearance, or other factors beyond our control.

**Shipping Costs**

Shipping charges are calculated at checkout based on your selected shipping method, destination, and order weight. Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer and are not included in our shipping charges.

We recommend checking with your local customs office for information on potential additional costs before placing an international order.

**Order Tracking**

Once your order ships, you will receive a tracking number via email. You can monitor your package using the carrier's website or through the link provided in your shipping confirmation.

If your tracking information does not update within 48 hours of receipt, please allow additional time for the carrier to scan your parcel. For ongoing tracking issues, contact us at littlejoss@outlook.com.

**Incorrect Shipping Address**

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your address, contact us immediately at littlejoss@outlook.com. We will do our best to update the address before dispatch, but we cannot guarantee changes after an order has been processed.

**Lost or Stolen Packages**

If your tracking shows that a package has been delivered but you have not received it, please check with your household members, neighbors, or building management first. For lost or stolen packages, contact the carrier directly to file a claim. We will assist you with any necessary documentation upon request, but we are not liable for packages that are confirmed delivered to the address you provided.

**Undeliverable Packages**

If a package is returned to us due to an incorrect address, refusal by the recipient, or failure to clear customs, we will contact you to arrange reshipment. Additional shipping charges may apply. If you choose not to have the order reshipped, we will issue a refund for the product value minus the original shipping costs and any return fees incurred.

**Contact Us**

If you have any questions about shipping or handling, please reach out to us at littlejoss@outlook.com. We are here to help.

*Effective date: August 6, 2026*